Job Duties and Responsibilities:
- Primary focus is to generate new Executive Suite Lease revenue, Event Suite Revenue and Club Cambria revenue. Additional goals and responsibilities as assigned by Director of Premium Seating.
- Effectively and efficiently prospect for new revenue through researching industries, companies and individuals; cold calling; attending charity events and networking events; becoming a member of chambers or other business networking groups; conducting professional meetings with potential candidates; entertaining at games and events; getting referrals, and creating a network that you are able to grow over time.
- Meet minimum Hustle Board expectations each week of 200 points. Hustle Board tracks calls (1 point) and meetings (10 points). Formula: Calls à Meetings = Results. Employee should expect to make 40 new business calls each day, in addition to following up on previous calls and contacts.
- Build and maintain strong relationships with prospects and clients through proactive communication including seat/suite visits, touch points, phone calls, emails, invitations, events, and other communication channels.
- Anticipate, respond to, and resolve all complaints, requests, and inquiries from clients and prospects; handle difficult clients and situations in a calm and professional manner, ensuring that each client interaction results in increased loyalty to the team.
- Ensure customer and account data, profile requirements, and communication recordings are accurate and complete.
- Assist in executing customized programs, benefits and events to drive loyalty with prospects and clients.
- Develop a three-year, one-year, monthly and weekly plan for growing your business.
- Work closely with the Director of Premium Seating to understand how we are selling, packaging and advertising our products so that we send a consistent message into the marketplace. You will also work hand in hand with the Account Executives who will assist you in providing service for your prospects and clients.
- Become an expert on all product offerings.
- Practice the “Timberwolves Way” of selling: 1) Sell Results, Act Successful and Create Urgency. 2) Learn and incorporate the 7 Skills of a successful sale. 3) Utilize the Timberwolves Business Advantage (Maximize the Investment, Create the Experience, Measure the Results).
- Actively engage in the on-going Sales Training provided by the Timberwolves and continue to sharpen and improve skills and abilities.
- Create unique, customized experiences for clients each and every time they are in our arena. Show them a great time, everything matters, exceed their expectations and have fun.
- Must be a team player eager to support members of the Premium Seating department as well as the entire Timberwolves staff. Each employee in accordance with team guidelines and in a positive manner must always represent the Timberwolves brand 24 hours a day, 7 days a week.
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Qualifications, Education and Experience:
- Bachelors Degree
- Proven record of sales achievements
- Experience selling to and working with President/CEO level executives
- Organized and detail oriented
- Proven ability to work as a team member
- Self-motivated
- Proficient written and verbal communication skills required
- Proficient computer skills required (Excel, Word, Power Point, Outlook). Archtics background is a plus.
- Strong customer services skills required
- You will need to be at most all Timberwolves and Lynx home games as well as many Target Center concerts and events during the year. This job is not a 9-5 position and candidates should be aware of the time commitment and unique hours that are required to be successful. |